Orders will be shipped using Gardens Direct employed drivers. All orders will be processed within 1 business day and you will be notified about delivery.
When choosing Garden Center pick up, you will be notified when the plants are delivered. You will then have two business days to collect your material or the plants will be returned to Gardens Direct. If you do not collect your material within the specified time a refund will be given minus a 15% restocking fee.
When choosing to pick up at one of our markets, you will be notified as to when your order will be available for pick up.
Return claims due to poor quality, shipping damage, or any other issue caused by Gardens Direct will be given a 100% refund. Claims due to any other reason will be given a refund minus a 15% restocking fee. It is the responsibility of the recipient to immediately notify the driver or pick up site of any unsatisfactory items. Image proof of the product is required before refunds are finalized.
Here at Gardens Direct we guarantee you will be satisfied with your product or we will work to help find a solution. Due to the wide range of possibilities we do not guarantee our products themselves, however if you are unsatisfied with your product or experience please contact us and we will do our best to rectify the situation.
If you have any more concerns or would like to talk with us further, please Contact Us.